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The future of generation

Sustainable Generation 

Highlights:

  • Incorporation of Enel Green Power Américas, for growth in renewables in the region.

  • 6.8 GW will be incorporated over three years, with a generation of 60 TWh, equivalent to a 40% growth in renewable energy generation.

Network resilience and digitalization 

Work focuses: 

  • 95,000 smart meters.

  • 25,892 remote-controlled devices, 91% of them in Brazil.

  • Main measures for continuity of service during the pandemic:

                  - Implementation of teleworking and shifts.

                  -  Modification of workspaces.

                   - Health precautions, in addition to the mandatory use of protective equipment, thermographic cameras were installed, and rapid PCR tests were used in buildings and operating facilities.

                  -  Work "cells": for field visits.

                  -  Suspension of in-person reading. 

                   - Application of special safety protocols when meeting with customers.  

Customer Focus 

Highlights:

 

Main measures to satisfy customers during the pandemic:

 

  • Teleworking for commercial office personnel.

  • Promotion of digital channels. 

  • Suspension of physical bill delivery to protect the health of contractor employees.

  • Easy payment options.

  • Creation of customer service teams dedicated to handling requests for easy payment options from customers at risk of non-payment and other segments.

  • Launch of campaigns through the website and social media, inviting customers to report their meter reading and take advantage of the special payment conditions offered by the Company in Argentina and Brazil. 

Enel X: Ecosystems and platforms 

Strategic pillars 

Featured projects:

Country

E-Home

 

E-Mobility

 

E-Industries

 

E-City

 

Financial Services

Financial Services

All

·      Launch of Enel X LatAm home assistance services

 

·      Partnerships with top automakers to install electric vehicle charging infrastructure

·      Smart recharging systems in Latin America: installation of the first 100% electric Pan-American highway

·      Direct current (DC) fast chargers

 

 

 

Argentina

·      Delta perimeter public lighting

·      From Ushuaia to Salta: Argentina's first

·      100% electric corridor

·      UBM System at Carrefour

 

·      LED lighting for the municipality of Lanús

·      Pillars to power field hospitals

·      Smart lighting

·      Artistic illumination of the front of the San José Building

 

Brazil

·      Negotiation with distributors

·      Smart home launch

·      Residential solar project

·      First public charging network

·      Electric vehicles

·      Photovoltaic plant project for Claro

 

·      Public lighting project in the Municipality of Angra Do Reis

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Colombia

·      Sanitation services billing and collection

·      Bogotá special services

·      Vanti Project: Substations for Bogotá's Integrated Transportation System (SITP) sites

·      Transmilenio Project

·      Bogotá Public Lighting LED Modernization

·      Christmas Route 2020 "Bogotá Brilla"

·      Open Book Easy Credit to a new financing company

·      Microinsurance

Peru

·      Sales digitization

·      Opening of Facebook Enel X Perú

 

·      Electric car pilot project in mining operation

·      Electrical Infrastructure Project for the tunnel boring machine for Line 2 of the Lima Subway

·      BESS Pamolsa

·      UBM Euromotors

·      PV Bélgica Edificaciones

·      First contract for the improvement of public lighting with decorative lights in the municipality of Lima

·      Installation of a thermographic camera on electric buses

·      Digital personal loans

For more information, review the Enel Americas 2020 Sustainability Report.